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Ivan Woo


735 Gerrard Street East,  Toronto, Ontario M4M 1Y5  (416) 465-6680                      


CAREER GOAL:            Seeking a career in the field of computers where I will be challenged to the fullest in expanding my skills.



·         Trained in set-up and installation of all modern computer software

·         Adept at assembly and disassembly of computers

·         Taught good, logical troubleshooting skills

·         Well grounded in upgrading computers



·         Good background in customer servicing

·         Mechanically inclined

·         Excellent attendance record in school and work

·         Quick learner who relates well to fellow workers and supervisory staff



1999                 RETS Career Training, Toronto

                        Certificate as Computer Technician.  Course covered all aspects of the A+ program.


1996-1998         C.A.L.C., Toronto

                        Ontario Secondary School Diploma.  Best subjects: Math and English


1993                 Centennial College, Toronto

Credits in Automotive Engines and  Electrical Repairs



1998-1999         Adecco The Employment People, North York—Ford Motor Company

Customer Service Representative

·         extensive use of data management software to document customer concerns

·         answered high volume inbound 1-800 number calls in the Customer Assistance Center

·         resolved customers inquiries and concerns related to FORD vehicles

·         enhanced customer service skills with courtesy, promptness and professionalism


1997-1998         Hotel Inter-Continental, Toronto

Room Service Waiter

·         processed phone-in orders from guests with use of Sabre computer technology

·         exceeded customer service standards as required by a Four Star Hotel Chain

·         developed strong clientele relations


1989-1993         Stikeman, Elliott, Barristers & Solicitors, Toronto

                        Administration Support Staff   

·         coordinated the distribution of internal and external legal documents

·         operated industrial copiers and facsimiles

·         processed electronic correspondence



I have a reliable and a clean driving record.  I have a home computer where I study computer programs and in addition, I tour the Internet for computer knowledge.  I continuously research reference materials to keep my knowledge up to date.